BOOKING INTO JANUARY 2020

FAQs

How long will my order take?

The current turn around time is listed on the banner at the top of all pages. If there’s a specific date you require it by, please let me know by email.

I’m local, how do I skip the shipping?

Use the discount code LOCAL at checkout. Let me know when we’re confirming proofs if Listowel, Clifford or Cambridge works best. 

I want something different than you’ve done/I’m not sure what I want.

No probs! I love creating new ideas and working with you to design your perfect piece of decor! You can purchase the Custom round sign deposit listing or Custom framed sign deposit listing and put in the notes some of your ideas and I’ll work with you from there!

How does the custom process work?

Once you place your order for either a customizable product or a custom deposit I’ll be in touch within 48 hours (unless we’ve chatted on another platform).

Once I have all of the info I need I’ll email proofs with different ideas, sizing etc for your approval. Keep an eye on your junk folder!

If you purchased the deposit, I’ll confirm pricing with you and send you information to purchase your sign less the deposit amount. The wait time starts from when the proofs are approved and payment is received.

Once your order is completed I’ll email you again to set up pick up or send tracking info if shipping is required.

What will my sign or decor piece be made from?

For round backers I mainly use Baltic Birch plywood. This is a high grade ply with gorgeous grain patterns. 

I also use this for oversized cutouts and stained lettering/designs. 

For painted backers and painted cutouts I use a top quality MDF.

Shelves and frames are made from pine. 

These may be exchanged or switched at anytime due to stock/availability. 

Can my sign go outside?

Unless stated in the description (house numbers) all signs are priced for indoors. If you’re looking for an exterior sign, please email me at hello@joycelynalise.com and I can give you a quote!